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Refund Policy
If for any reason it is not possible for us to complete one of our services (by service we mean one of the products listed on our website under the page/category of "services"), or you change your mind before the service is installed/created then a full refund will be given. We offer a 7 day "cooling off" period on all shared web hosting, reseller, master reseller and VPS services. During the 7 days after your order was made, you may cancel at any time and receive a full refund.
If you have previously ordered a product liable to the "cooling off" period, you cannot receive a refund on a new order of any similar product, even if you cancel it during the "cooling off" period.
Refunds are not available any time for domain names, SSL certificates, dedicated IP addresses, completed labour services or licenses. Refunds will not be provided if you have violated any policy set out in our Terms of Service.
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